FAQ

1.About orders

1.1 How to place an order?
You can browse our website, select your favorite products, click “Add to Cart”, then click “Checkout” button on the shopping cart page, fill in the receipt information and complete the payment according to the prompts.

1.2 How to check the order status?
You can check the order status in “My Account” page. After logging in, click “Order History” to view the details of all orders, including shipping status and logistics tracking information.

1.3 Can I modify or cancel an order?
You can modify or cancel an order before it has been shipped by contacting customer service. If the order has been shipped, it cannot be canceled, but you can apply for a return or exchange.

1.4 How long does it take to receive an order after it has been shipped?
The shipping time is usually 1-3 business days, the exact delivery time depends on your location and the chosen logistics method. You can check the estimated delivery time on the order details page.

2.About Payment

2.1 What payment methods are supported?
We support a variety of payment methods, including credit card (Visa, MasterCard, etc.), PayPal, and so on.

2.2 What should I do if the payment fails?
If the payment fails, please check if your payment information is correct, or contact your bank to confirm if there is any payment limit. If the problem is still unresolved, please contact our customer service team.

2.3 Why didn’t I receive a confirmation email after the order was successfully paid?
Normally, you will receive a confirmation email immediately after successful payment. If you do not receive it, please check your spam folder. If it is still missing, please contact our customer service and provide us with the order number so that we can assist you.

3.About Returns and Exchanges

3.1 How do I apply for a return or exchange?
If you are not satisfied with the product, you can apply for a return or exchange within 7 days of receiving the product. Please log in to your account, go to the “Order History” page, select the item you want to return or exchange, and fill out the return/exchange request form.

3.2 What are the conditions for return and exchange?
The product must be in its original condition, unused and in good packaging. Some special products (customized products) may not be returned or exchanged.

3.3 Who pays for the shipping cost of returns and exchanges?
If the return or exchange is due to the quality of the item, the shipping cost will be borne by us. If the return or exchange is due to personal reasons (e.g. don’t like it, wrong size, etc.), the shipping cost should be borne by you.

4.About Delivery

4.1 How to calculate the delivery cost?
The delivery cost varies according to your location and the chosen logistics method. You can check the delivery cost on the checkout page.

4.2 Do you support international delivery?
Yes, we support international delivery. The specific shipping cost and delivery time may vary depending on the destination country, please check the details on the checkout page.

4.3 What if the product is damaged during delivery?
If the item you received is damaged during delivery, please contact our customer service team immediately and provide the relevant photos and order number, we will arrange a return or exchange for you.

5.Other Questions

5.1 How can I contact customer service?
You can contact our customer service team in the following ways:

-Email: info@gadget6.com

-Whatsapp:8618234076442

If you have any other questions, please feel free to contact our customer service team, we will be happy to serve you!